What’s Inside?

The Civil Service has an incredible ability to change - Adapting to macro-economic trends, unexpected events and incumbent governments. However, at times there is a propensity for change to be overly-focused on the minute of day-to-day service delivery. This paper sets out the case for the acceleration of transformation initiatives, and a wide-scale, skills-led digital transformation of the Civil Service. 

The Civil Service must amend and adjust as society does. In the age of automation, and digitisation that means harnessing AI to better deploy talent and skills cross-functionality to increase productivity, power agile delivery and deliver consistently excellent citizen outcomes.

Key Sections Included: 

1. Trends affecting the Civil Service
2. The case for Transformation
3. International best practices for workforce transformation 
4. What it means to become 'skills-driven'
5. What the benefits of transformation would be